If you are a Sales Hub Enterprise and Service Hub Enterprise user, you can now make and record calls directly from the HubSpot communicator via Aircall. This information is automatically updated and can be accessed by anyone on your team. When your customer service team is on the phone with a customer, they can access all caller information and save the phone interaction into that caller’s profile. When you connect Aircall to your HubSpot, all your call information is connected to your CRM. Not only can you hear their genuine thoughts about your products, but you can conduct crucial surveys as well. Aircall knows that the fastest, most efficient way to interact with your customers is by phone call. If you are looking to have a cloud-based phone system integrated with your CRM, then Aircall is the right integration for you. By automatically logging all your call information, Threads enables your business to operate in a transparent and hyper-organized fashion, without requiring you to alter your existing practices. Threads will reduce the time spent on manual data entry as well as time wasted forwarding old email threads or deleting contact information you do not need anymore.Īnother great feature that Threads has is you can also transcribe your phone calls so that you have a complete record in HubSpot of your customers’ conversations, giving you the reassurance that your CRM will be up-to-date and accurate 24/7. Once installed, Threads scans your inbox for new and old emails associated with your HubSpot contacts and automatically transfers that information to the relevant contact or deal. It is important to note that Threads is compatible with any email client, even those that are not supported by HubSpot, like Apple Mail. Not only will they have a central location for all communications, but all of your historical data will be automatically synced from Hubspot as well. When you integrate Threads with HubSpot, you give your customer service team the tools they need to effectively manage client communications. Threads intelligent message hub is an intuitive dashboard that captures, complies and organises all of your business’s communications into one accessible platform. Here are the best HubSpot integrations for customer success Threads We have compiled a list of the best HubSpot integrations for customer success to help you make the right choice when deciding which one fits your unique situation. It’s important to note that in order to have customer success, your customer support team has to be exceptional.įor your business to be successful you need to proactively work with your customers to understand what value they would like to receive out of your product and share their feedback with your entire team.Īs a HubSpot user, you have the opportunity to integrate your CRM platform with numerous applications that can help you reach your customer success goals. This one aspect alone can be the determining factor between a company going broke and achieving outstanding growth.Īre you unsure what customer success means? According to HubSpot, customer success is an organizational function that helps customers get the maximum value out of a product or service while working closely with sales, marketing, and product to achieve that goal. One of the most important factors across all industries and business types is customer success.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |